PRIVACY POLICY
Main Street Workshop ("Main Street Workshop," "MSW," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.mainstreetworkshop.com, contact us, request a quote, submit project materials, sign up for updates, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of information:
• Contact information: name, company name, email address, phone number, mailing address, billing address, and related business contact details.
• Project information: sketches, drawings, inspiration images, dimensions, material preferences, design references, production details, timelines, budgets, and other information you provide for quote requests, fabrication work, or project communications.
• Billing and transaction information: billing details, invoice-related information, payment status, tax information, and related administrative records. Payment processing, if used, may be handled by third-party providers subject to their own terms and privacy policies.
• Newsletter and marketing information: email address and preferences if you subscribe to studio updates or other communications.
• Website usage information: information about how visitors use our website, which may include IP address, browser type, device information, pages viewed, referring pages, and similar analytics data collected through Squarespace or other service providers.
• Communications: emails, form submissions, phone notes, and other messages you send to us.
2. How We Use Information
We use information to:
• Respond to inquiries and communicate with you.
• Review quote requests and evaluate project feasibility.
• Prepare proposals, design documents, estimates, invoices, and project records.
• Perform, coordinate, and manage custom fabrication, production, and related services.
• Send studio updates or marketing communications if you have subscribed or otherwise requested them.
• Operate, maintain, improve, and secure our website and business systems.
• Comply with legal, accounting, tax, insurance, and contractual obligations.
• Protect our rights, property, clients, team, and business operations.
3. Client Materials, Project Images, and Portfolio Use
Clients and project partners may provide images, drawings, renderings, inspiration references, photography, logos, brand materials, or other project-related materials. We use these materials to evaluate, quote, design, fabricate, document, and communicate about projects.
Our website and marketing materials may include photographs or other images of completed work, client projects, interiors, furniture, fixtures, installations, or related project environments. Some images may be provided by clients, designers, architects, photographers, project partners, or obtained from client or partner websites or other publicly available sources in connection with documenting work that MSW contributed to. Rights in those images remain with their respective owners.
If you believe an image, credit, project description, or other content on our website should be updated, removed, credited differently, or treated as confidential, please contact us at info@mainstreetworkshop.com. We will review reasonable requests and take appropriate action.
4. How We Share Information
We may share information with:
• Service providers: website hosting, email, analytics, form management, payment processing, accounting, cloud storage, IT support, and other vendors who help us operate our business.
• Project partners: designers, architects, contractors, installers, fabricators, suppliers, shippers, photographers, consultants, or other parties involved in a project, when reasonably necessary to perform the work.
• Professional advisors: accountants, attorneys, insurers, and other advisors.
• Legal and safety purposes: government authorities, courts, or other parties when required by law or when necessary to protect rights, safety, property, or business operations.
• Business transfers: parties involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction.
We do not sell personal information in the ordinary sense of exchanging it for money.
5. Cookies, Analytics, and Squarespace
Our website is hosted on Squarespace. Squarespace and related service providers may use cookies and similar technologies to operate the website, measure performance, prevent abuse, and provide analytics. Your browser may allow you to block or delete cookies, but some website features may not function properly without them.
6. Newsletter and Marketing Choices
If you subscribe to studio updates, we may send occasional emails about projects, materials, studio news, and related updates. You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us at info@mainstreetworkshop.com.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including project administration, business records, legal compliance, accounting, dispute resolution, and legitimate business needs. Retention periods may vary depending on the type of information and the nature of the project or relationship.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, contractual, accounting, and operational limits. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us at info@mainstreetworkshop.com.
10. Children's Privacy
Our website and services are intended for business and general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Links to Other Websites
Our website may link to third-party websites, including Instagram, sister companies, clients, project partners, or service providers. We are not responsible for the privacy practices or content of third-party websites.